The One Thing That Prevents 90% of Problems on Your China Trip

A complete guide to staying connected, confident, and stress-free on your China trip.

Traveling to China for the first time is exciting — but it can also feel intimidating. New apps, unfamiliar payment systems, language barriers, VPN concerns, SIM/eSIM issues…
Many travelers worry about how to stay connected, how to navigate, and what to do if something goes wrong.

What if one simple tool could eliminate almost all of these frustrations?

This is exactly why we created the TourPal Travel Phone — a fully prepared, pre-configured rental phone designed specifically for foreign travelers visiting China.

Unlike a normal pocket WiFi or SIM card, this is an end-to-end travel companion that handles connectivity, communication, navigation, payments, and real-time assistance — all in one device.

1. Why We Built the TourPal Travel Phone

Because China is one of the most convenient — and one of the most different — travel destinations on earth.

Many travel problems repeat over and over:

• Travelers can’t install or log into essential apps.
• SIM/eSIM activation fails at the airport.
• Ride-hailing and digital payments don’t work.
• Booking changes require Chinese customer service.
• Language makes small issues become big headaches.

The TourPal Travel Phone exists to solve exactly this:We make your entire trip run smoothly — from landing to going home.

Check HERE to get your travel phone.

2. TourPal Travel Phone — 5 Core Values (English Version）

• Arrival-Ready Device

One Sentence: A ready-to-use travel phone with a local SIM card, data, voice minutes, VPN access, and pre-installed essential apps.Value: The phone comes fully configured — SIM activated, data and calls included, VPN options installed, and all essential Chinese and international apps preloaded. No setup, no registration, no tech barriers. Just turn it on and start your trip.

• On-Trip Live Assistance

One Sentence: 24/7 live support led by real local experts, enhanced by AI.Value: You can chat anytime with real local staff who know the city, culture, and how things work. They provide practical advice, handle issues, and offer local insights — supported by AI for speed and accuracy.

• Seamless China Navigation

One Sentence: Travel China with zero barriers—powered by the device and live assistance.Value: Language, payments, app access, transportation, and cultural differences are solved instantly. With tools on the phone plus live help, you can move around China smoothly like a local.

• Smart Local Handling

One Sentence: We communicate, coordinate, and handle local tasks on your behalf.Value: We help contact drivers, speak with hotels, book tickets, confirm reservations, check routes, or solve unexpected issues. You get the convenience of having a local person handle things for you.

• Travel Safety & Emergency Support

One Sentence: Immediate guidance and human support whenever something unexpected happens.Value: We assist with lost items, health concerns, schedule disruptions, and other emergencies. You receive clear instructions, local coordination, and real human help to keep you safe and on track.

• Extra: Easy Pickup & Return

Available at major arrival and departure airports, making pickup and drop-off fast and hassle-free.

3. Pricing & Packages (Simple, Transparent, No Hidden Fees)

• Package and Pricing

• Where to pick up the phone (Important)

TourPal Travel Phone is currently available for pickup and return at major international airports in:

• Beijing: Beijing Capital International Airport (PEK), Beijing Daxing International Airport (PKX)
• Shanghai: Shanghai Pudong International Airport (PVG), Shanghai Hongqiao International Airport (SHA)
• Guangzhou: Guangzhou Baiyun International Airport (CAN)
• Shenzhen: Shenzhen Bao’an International Airport (SZX)

4. What Every Package Includes (All Features Included — No Tiers)

✔ A pre-configured iOS or Android phone

(Choose OS preference at booking; model varies by availability)

✔ Daily 1GB Data + 60 Minutes Local Calls

Automatically accumulates:

• 7-day = 7GB + 420 minutes
• 15-day = 15GB + 900 minutes

✔ VPN Options Pre-Installed

Multiple working configurations ready to use.

✔ Essential Apps for China

Navigation, taxi, food delivery, translation, communication, travel tools, payment guidance, etc.

✔ Arrival Pack + Custom Itinerary Draft

After booking, you receive:

• A tailored itinerary suggestion
• Airport pickup instructions
• First-day transportation advice
• Hotel info & quick-start guide

✔ Day-0 Airport Welcome Support

We help you:

• Activate SIM/eSIM
• Test mobile data
• Understand key apps
• Confirm privacy/log-out settings

You leave the airport fully connected.

✔ 1-on-1 Communication Concierge

Text + call support for:

• Booking confirmations
• Talking to hotels, restaurants, drivers
• Checking transportation or opening hours
• Handling small emergencies

✔ 24/7 On-Trip Live Support

AI + human local support — always online.

5. Service Details & Rules

Data & call usage

• Accumulated by day: allowances stack across your rental (e.g., 3-day package = 3 GB + 180 minutes).
• Overage / Top-up: if you exceed the included allowance you can buy extra data or call packages instantly. (Example reference price: US$5 / GB or US$10+ per top-up; final price depends on carrier costs.)
• Multi-device / shared use: devices are intended for single-user use. If multiple people will share the device, please note this at booking and purchase additional data as needed.

Day-0 Setup (what happens at pickup)

• SIM activation / eSIM configuration, VPN activation, short tutorial on key apps, and preloaded itinerary upload.
• At airport pickup you’ll receive a one-page Quick Start Guide containing safety & privacy tips, logout instructions, and emergency contacts.

Communication & Liaison — Service Channels & SLA

• Channels: in-app messaging / WhatsApp / Telegram / WeChat (chosen based on customer preference and availability).
• SLA (recommended target): non-urgent requests typically answered within 15 minutes during working hours; urgent or emergency contacts receive immediate human escalation (target within 5 minutes).
• Scope: itinerary advice, route guidance, payment & ordering help, booking confirmations, liaison with local merchants. (Note: this is not a substitute for professional legal/medical services — in serious cases we will refer you to the appropriate authorities or professionals.)

Optional Add-Ons

• Extra Data — $5 / GB
• Device Insurance — $3–5/day
• Priority Human Support — $10/day
• Specific Device Model Upgrade — Fee varies by model

6. On-Trip Live Support — Typical Scenario Examples

These examples show the type of immediate, empathetic, practical help we provide:

Common, actionable requests

• Can’t find hotel / denied check-in: we provide location guidance and call the hotel to resolve or arrange alternatives.
• Payment failed / card won’t bind: provide local payment alternatives and guidance (scan-to-pay, cash options) or contact the merchant on your behalf.
• Confused about subway/bus transfers: step-by-step walking or transfer directions, approximate transfer times, and ticket purchase instructions.
• Language barrier: instant voice/text translation or agent-mediated phone/chat translation.
• Restaurant ordering / allergy concerns: translate the menu and confirm ingredients with staff.
• Last-minute ticket changes (train / attraction): advise on rebooking procedures and nearest windows or online alternatives.
• Driver disputes / route issues: liaise with driver or arrange alternative transport.

Emergency & contingency support (designed for immediate empathy)

• Medical concern / need help finding care: provide nearest hospitals/clinics, call for ambulance/arrange language assistance, and connect with embassy/consulate support if needed.
• Device lost or stolen: assist with remote lock procedures, advise on police reporting, and guide insurance or claim steps.
• Major flight disruption: help reschedule device pickup/return, contact hotels or transfers, and offer alternative suggestions.

7. Real Travel Situations We Solve Instantly

When hotels cannot locate your reservation ——

We call the hotel directly, explain in Chinese, and help solve it immediately.

When digital payments fail ——

We guide you through alternative methods (QR codes, cash options) or contact merchants.

When you feel lost in a train station or subway ——

We send step-by-step directions with walking paths, transfer instructions, and ticket tips.

When menu items or ingredients are unclear ——

We translate and communicate your food preferences or allergy concerns.

When tickets (high-speed rail / attractions) need urgent changes ——

We check availability, explain the process, and guide you to the fastest solution.

When ride-hailing apps show errors ——

We contact the driver, confirm pickup points, or arrange alternatives.

When you don’t know how to explain something in Chinese ——

We jump in and communicate on your behalf.

When something unexpected happens (medical, safety, or logistics) ——

We connect you to the nearest hospital, help you communicate, or advise next steps calmly and clearly.

8. Why This Travel Phone Is Better Than SIM, eSIM, or Pocket WiFi

SIM/eSIM limitations

• Often fail to activate
• Some apps require Chinese verification
• No built-in translation or travel tools
• No help when something goes wrong

Pocket WiFi limitations

• No local phone number
• No support
• No pre-installed apps
• Must carry an extra device

TourPal solves all of these at once

With a phone + support + connectivity + travel tools in one package.

9. Who Should 100% Use This Service?

• First-time travelers to China
• Anyone worried about SIM/eSIM or payment issues
• Families traveling with elderly parents or kids
• Solo travelers
• Business travelers with tight schedules
• Visitors attending events, expos, or multi-city trips

If you want zero stress, zero app issues, zero communication problems, this is the most reliable solution available today.

10. TourPal Travel Phone — Cancellation & Refund Policy

(Including Device Models, Usage Guidelines & Privacy Information)**

A. Time Reference & Final Confirmation

All policies are based on the service start time selected at the time of booking. Before the service begins, TourPal will send a final confirmation to the customer (including pickup time and location). All time-based conditions (e.g., “24 hours,” “12 hours”) are calculated according to this final confirmed schedule, using the local time of the service region.

Please ensure that your contact information (phone/email/WeChat, etc.) is valid and that you can receive our confirmations and notifications.

B. Device Models & Operating System Information

Available systems: TourPal currently provides devices in two operating systems:

• iOS (Apple)
• Android

Model availability: The service is limited to a set of supported models only (to ensure compatibility and maintenance efficiency). A list of available models will be shown on the booking page or in the confirmation email.

Preferences during booking: Customers must select their preferred operating system (iOS or Android) during booking, and may choose either:

• “Any available model,” or
• “Specific model (if applicable).”

TourPal will prioritize the preferred operating system. However, specific models cannot be guaranteed and will depend on inventory.

If a customer requires a specific device model (beyond just OS preference), they may request it during booking. If the platform can accommodate it, additional fees may apply, and confirmation will be provided.

Compatibility reminders: Operating systems differ in usage habits, app availability, login processes, and data restoration mechanisms.
When booking, please consider your familiarity with the chosen system.
If logging into Apple ID or Google accounts, please follow the guidance in the “Account & Data Usage Instructions.”

Inventory & replacements: If the preferred model is unavailable at pickup, TourPal will offer:

• A compatible replacement device within the selected OS, OR
• An upgrade/compensation option.

If switching to a different OS, prior notification and confirmation are required.

C. Cancellation & Refund Policy (More Flexible Terms)

TourPal aims to balance fairness and operational practicality. The following rules apply to the combined device + service package:

Full Refund (≥ 24 hours)

If canceled 24 hours or more before the confirmed service start time, a 100% full refund will be issued.

Partial Refund (12–24 hours)

Cancellation 12–24 hours before the start time:

• 10% scheduling/preparation fee will be deducted
• Remaining 90% refunded

Partial Refund (4–12 hours)

Cancellation 4–12 hours before the start time:

• 20% scheduling/preparation fee deducted
• Remaining 80% refunded

Partial Refund (< 4 hours)

Cancellation less than 4 hours before the start time:

• 30% scheduling/preparation fee deducted
• Remaining 70% refunded

Cancellation After Service Starts / Mid-Service Interruptions

Once the service is marked “started” (device has been officially handed over), if the customer cancels or cannot continue (including long periods of no response or early departure):

• Used days are non-refundable
• Unused days will be refunded at 80% of the remaining value

No-Show / Unresponsive Customers

If the customer fails to arrive or cannot be contacted within 12 hours of the agreed start time:

• Considered “No-Show/Service Interrupted”
• Remaining days will be refunded at 80%

Note: The “scheduling/preparation fee” covers:
Device preparation, SIM/eSIM setup, real-name registration, and manual itinerary planning.

D. Device Delivery, Inspection & Usage Guidelines

Inspection at Pickup

At pickup, the staff and customer will inspect the device together, confirming:

• IMEI/serial number
• Physical condition (screen/body damage)
• Accessories (charger, cable, manual, SIM tray, etc.)

The customer must sign or digitally confirm a handover record (with photos as needed). This record is the official basis for later damage assessments.

Account & Data Usage Guidelines

TourPal does not recommend logging long-term primary accounts into the device (bank apps, personal email, etc.). If login is necessary, customers should:

• Use temporary credentials or verification codes
• Log out before returning
• Avoid storing sensitive data

iOS and Android differ in login and data recovery (e.g., iCloud vs Google).

Customers should follow the “visitor usage best practices” demonstrated at pickup.

Customers are responsible for backing up personal content before returning the device.

Device Return & Data Wiping

Upon return, the device will be jointly inspected. If confirmed undamaged:

• Deposits/pre-authorizations will be released or refunded, depending on bank timelines.

After return, TourPal will:

• Fully erase all data
• Restore factory settings
• Conduct security checks

Customers should back up any needed data beforehand.

Device Malfunction & Replacement

If the device malfunctions, customers may request:

• Same-city replacement
• Replacement at a designated location

TourPal aims to replace devices within 24 hours when feasible.

If special models (customer-requested) are unavailable for replacement:

• Alternative devices
• Or refund arrangements will be offered.
  
• Privacy & Data Protection

Real-Name Registration & Personal Information

Activation of local SIM cards typically requires real-name verification (passport information). TourPal will assist with registration with customer consent. This information is used solely for compliance and service delivery.

Real-name data is encrypted and deleted/anonymized after the legally required retention period.

Privacy Protection Measures

After return, all devices undergo factory reset to protect user privacy.

TourPal does not access communication content for commercial use.

Any anonymized data used for service optimization will require consent under our Privacy Policy.

Account Security Recommendations

Customers should avoid storing sensitive login information.

If a security incident occurs, contact both TourPal and the relevant financial institutions immediately.

E. Loss, Damage & Compensation Policy

• Minor damage (small scratches, wear): A small inspection/cleaning fee may apply (typically less than several days of rental cost).
• Major damage (cracked screen, water damage, motherboard failure): Charged based on repair cost or depreciated device value (up to market value).
• Lost or stolen device: Customers must cover device replacement cost (based on current market value).
  If a police/airport loss report is provided within 48 hours, the fee may be partially reduced.

Deposit / Pre-Authorization: TourPal may place a credit card pre-authorization or collect a deposit at pickup.
It will be fully released or refunded once the device is returned in good condition.

F. Special Circumstances & Force Majeure

In cases such as flight delays, extreme weather, natural disasters, public health emergencies, or customer medical emergencies:

Customers should provide supporting documents (e.g., airline proof, hospital documents).

TourPal may waive or reduce preparation fees and provide rescheduling or refund assistance.

G. Refund Methods & Processing Time

Refunds are issued first to the original payment method (credit card, PayPal, Alipay, WeChat, etc.). Processing typically takes 5–14 business days, depending on the payment provider.

If the original payment method cannot receive refunds, alternative methods will be arranged.

Third-party handling fees or currency exchange differences are usually borne by the customer unless otherwise stated.

H. Non-Refundable Items & Fee Clarifications

• Third-party non-refundable items (e.g., partner ticket costs) follow the supplier’s policy.
• Refunds for discounted/promotional orders are based on the actual amount paid.
• In cases of fraud or breach of service terms, TourPal reserves the right to refuse refunds and pursue claims.

I. How to Apply for Cancellation & Refund

Submit a request via the order page or through customer service (email/chat).

Please provide:

• Order number
• Name
• Contact information
• Cancellation reason

Customer service will respond within 24 hours. For urgent cases, note the urgency and attach supporting documents.

J. Disputes & Exceptions

For special or high-value orders, TourPal may reasonably adjust refund windows (e.g., 24 hours → 48/72 hours), with prior communication during booking.

If disagreements arise regarding refund results, customers should first attempt resolution through customer service.

Unresolved cases will follow the dispute resolution mechanisms outlined in the Service Terms (arbitration or court jurisdiction).

11. Conclusion: Travel China Smarter, Not Harder

China is one of the safest, most fascinating, and most efficient travel destinations in the world — once you know how everything works.

The TourPal Travel Phone gives you:

• Connectivity
• Confidence
• Real-time assistance
• A smoother, smarter travel experience

All starting from $29/day with discounts for longer trips.

If you want your China trip to be easy, immersive, and worry-free, this is the single tool that will make the biggest difference.

Check HERE to get your travel phone.